Notice under the Specified Commercial Transactions Act

Business Information

Business Operator: Louis Kevin Imagawa (Individual Business)
Business Address: Kyoto, Japan
Detailed address available upon request
Contact Information: Contact Form
support@kyotoessencetours.com
Business Registration: Individual Business (No corporate registration required)

Service Name: Private Guided Tours in Kyoto
Service Description: Professional guided tours of Kyoto's temples, shrines, and cultural sites. Includes photography services and cultural insights.
Pricing: *All prices include tax. Guide fee only.
*Detailed pricing available on our experiences page
Payment Methods: • Credit card (via Stripe)
• Bank transfer
• Cash (on-site payment)
Service Delivery: Tours are provided on the scheduled date and time at designated meeting points
Payment Timing: Payment required at time of booking or on-site before tour commencement
Additional Costs: • Transportation fees (actual cost)
• Entrance fees (actual cost)
• Meals (actual cost)
*Additional costs are paid directly by the customer

• 24 hours or more before tour start: Free cancellation

• Within 24 hours of tour start: 100% cancellation fee

• No-show: 100% cancellation fee

• Refunds will be processed after deducting applicable cancellation fees

• Refunds will be processed within 7-14 business days via original payment method

• Full refund provided for cancellations due to weather or circumstances beyond our control

• Schedule changes allowed up to 24 hours before tour start (free of charge)

• Changes within 24 hours may incur cancellation fees

• Rescheduling subject to availability

• We are not liable for tour cancellations due to weather, transportation delays, or other circumstances beyond our control

• Cancellation policy applies for customer-initiated cancellations

• We are not liable for injuries or accidents during tours unless caused by our negligence

• Customers participate in tours at their own risk

• Personal information is collected solely for tour provision purposes

• Information will not be shared with third parties except as required by law

• Please refer to our Privacy Policy for detailed information handling practices

• These terms are governed by Japanese law

• Any disputes shall be subject to the exclusive jurisdiction of Kyoto District Court

For questions regarding this legal notice, please contact us through our contact form.