At Kyoto Essence Tours (“we”, “our”, or “us”), we respect the privacy of our guests and handle personal data in compliance with Japan's Act on the Protection of Personal Information (“the Act”). This Privacy Policy explains how we collect, process, and safeguard personal data in connection with our services (“the Services”).
1. Categories of Collected Personal Information
We collect personal information only within the scope necessary to achieve the purposes described in Section 2, and always through appropriate and lawful means.
This may include:
- Personal identifiers such as name, date of birth, nationality, telephone number, and e-mail address
- Reservation and payment information related to the use of our Services
- Responses to surveys and feedback, including travel preferences and requests
- Inquiry information such as name, e-mail address, and the content of communications
- Technical information automatically collected when using our website (e.g., IP address, cookies, browser information)
2. Purpose of Using Personal Information
We use personal information for the following purposes:
- Identity verification, reservations, and payments
- Provision of experiences and related services
- Responding to customer inquiries and communicating with guests
- Service improvement, including the analysis of campaigns and surveys
- Fraud prevention and security management
- Compliance with laws and responses to disputes
3. Provision of Personal Information to Third Parties
We will not disclose any personal information of our guests to any third parties without prior consent, except as required by law.
4. Entrusted Handling of Personal Information
We may outsource specific business operations to the extent necessary for service provision. These third parties may handle personal information for the purpose of processing reservations, payments, and related services. In such cases, we ensure that contractors are carefully selected and appropriately supervised to maintain the secure management of personal information.
5. Security Measures for Personal Information
We take reasonable precautions and implement physical, human, and technical measures, as the service operator, to prevent unauthorized access, leakage, loss, or alteration of personal information, and strive to ensure its secure management.
6. Requests for Disclosure, Correction, or Deletion
Guests have the right, under applicable laws, to request the disclosure, correction, restriction of use, or deletion of their personal information. To make such a request, please contact us using the details provided in Section 10. We may ask you to provide information necessary to verify your identity before responding to your request.
7. Voluntary Provision of Personal Information
Providing personal information is voluntary, but if certain details are not provided, we may be unable to provide part or all of the Services.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, operations, or applicable laws. The latest version will always be available on our website, and we encourage you to review it periodically.
9. Personal Information Management Supervisor
The business owner of Kyoto Essence Tours serves as the personal information management supervisor.
10. Inquiries about Personal Information
For questions or requests regarding the handling of your personal information, please contact us via the contact page.